H?BI Policies

Hello, welcome to the Hair? Braid It! Salon thank you for your interest in our services. Please read the following carefully.

Salon Policy

Prices are subject to increase depending on the thickness of your hair and hairstyle variations such as length colour and thickness.

Most of our Hair? Braid It! services include; braids and products unless stated otherwise.

Most of our Itips and braided ponytail services are hair included unless stated otherwise. All other Hair? Style it services are NOT hair included eg weave ponytails, microweft etc. Most Hair? Style It services include a wash and steam.

Deep treatments cost an additional $150 for braid appointments.

All appointments require a minimum of $150 non-refundable deposit.

All clients more than 30 minutes late for their appointments will be charged a $50 late fee.

Cancelation Policy

All cancelations must be made 48 hours in advance.

Workshop Policies

All workshops require a 50% non-refundable down-payment. The final 50% of class must be paid on or before the first day of workshop to be allowed entry.

Failure to make it to the workshop means your deposit is forfeited with the exceptions of death or illness; you have the option to get the deposit transferred to another class in the future. Documented proof is required.

Sales Policies

Hair? Braid it! Does not accept responsibility for the installation or assembly of any items purchased.

Hair? Braid it! Is not responsible for maintenance of any of our products. Proper use and maintenance are the sole responsibility of the customer.

Payment Policy

We accept cash deposits via bank deposits, online transfers , wi pay and linx transactions in store. When a deposit is made the customer is required to send a picture to the stylist with the amount and their full name.

In order for the deposit to be deducted clients must come to the salon or workshop with the receipt proving the deposit was made. Failure to do will prevent the deposit from being deducted.

We accept payments via wi pay a 3% tax charged is applied.

For pre orders the deposits made to start production or to purchases the goods are non-refundable. Customers have a month to pay for items in full. Failure to do so will cause the payment to be forfeited. Only cash payments are accepted for all pre-orders.

For detailed account information or payment methods please send an email to [email protected] entitled “Payment Options”.


Domestic shipping for in stock items will be shipped out 1-7 business days after payment is made in full and documented.

Domestic shipping for pre order items will be shipped out 1-7business days after the processing time is calculated and payment is made in full. Information regarding process time will be sent in a confirmation email.

Shipping for domestic orders usually takes 1-5 business.

International shipping for in stock items will be shipped out 1-14 business days after payment is made in full. This will vary depending on the country and the size of the item.

Returns and Refund Policy

Hair services have a strict no refund policy. Clients who have any problems with the hairstyles within one week post-appointment will have the option to have it fixed. Once when evaluated it is a unforeseen circumstance the stylist will fix it for free.

If the stylist has evidence that the style was tampered with and the problem with the hairstyle is not their fault the client will have to pay to have it fixed.

For workshops there is a no refund policy after class.

For items opened or used no refund

After one week of purchase no items will be exchanged.

No refund or exchange on hair extensions.

Items damaged and it is the fault of the customer will not be exchanged.

All manual purchases are final will not be exchanged or refunded.

The ergonomic workstation has a 6 month warranty, if defects or problems arise and it is evaluated and determined to be because of the manufacturer defects items will be repaired only.

No exchange or refund on the ergonomic workstation, all sales are final.

Special Sales and Discounts

Special Sales & Discounts will be for limited times only. Advertised percentage discount prices may apply to specific marked/listed items only. Discounts will be applied to merchandise before shipping and/or tax via coupon codes only. Offer valid online at hairbraidit.com for specific times as promoted. Not valid on previous or future purchases, cannot be combined with volume discounts, or other product promotions or offers. During sales/promotions, items may sell out and will be put on a backorder status with first come, first serve method being practiced. Not redeemable for cash. H?BI reserves the right to cancel special sales, discounts, and promotions at any time.


Hair? Braid it! shall not be held responsible for incorrect information including but not limited to typographical, clerical, pictorial, or pricing errors and reserves the right to refuse or cancel any orders extending from such errors. If an error is recognized in any marketing or sales materials, H?BI agrees to promptly inform customer of such and provide updates to said materials in a timely manner. Customers are encouraged to call HBI directly at 8687183055 if they feel something may be listed in error.